Privacy Policy

1) Introduction

This Privacy Policy applies to the 99Games mobile application and website (the "Platform") operated by Gyankaar Technologies Private Limited ("Company", "we", "us", "our"). It describes what personal information we collect, how we use it, who we share it with, and your choices. By accessing or using the Platform, you agree to this Privacy Policy in addition to our Terms & Conditions.

2) Scope

This Policy governs your use of the 99Games mobile application and the website at 99games.bharataiworks.com. It also covers services accessible through the Platform, including account access, game catalogue access, subscriptions, and support.

3) Consent

By using the Platform, you consent to the collection, use, storage, processing, and disclosure of your information as described here. If you do not agree, please discontinue use of the Platform.

4) Information We Obtain

4.1 Information You Submit

• Contact: name, phone number, and email address where provided.
• Account: login details, profile information, app identifier, and subscription status.
• Payments: limited payment and subscription details required by our payment providers.
• Support: messages, issue details, screenshots, and other information you submit for customer support.

4.2 Information Collected Automatically

• Device & App: operating system version, app version, device identifiers where permitted, and language settings.
• Log & Usage: IP address, timestamps, gameplay events, feature usage, subscription checks, performance data, and crash data.
• Security: OTP verification attempts, authentication events, and fraud-prevention signals.

5) How We Use Information

• Provide, operate, and improve games, account access, subscriptions, and related services.
• Authenticate users through OTP via SMS and maintain account security.
• Process subscriptions, renewals, payment status checks, refunds, and billing support.
• Communicate service updates, transactional messages, and support responses.
• Analyze app performance, usage patterns, and service reliability.
• Comply with legal obligations and enforce our Terms & Conditions.

6) Game and Subscription Data

• Gameplay and subscription data may be stored in cloud services associated with your account.
• We may use aggregated or de-identified app usage data to improve game catalogue quality and performance.
• You retain ownership of your personal account information.

7) Sharing & Disclosures

7.1 Service Providers

• Cloud: Amazon Web Services for hosting, storage, logs, and security.
• Auth: MSG91 and ValueFirst for SMS verification.
• Payments: PhonePe and related payment partners for subscriptions, renewals, and refunds.
• Analytics and support: service providers used to operate and improve the Platform.

7.2 Legal

We may disclose information when required by law or to protect rights, safety, security, and service integrity.

7.3 Business Transfers

Information may be transferred in the context of a merger, acquisition, financing, reorganization, or asset sale.

8) Cookies & Similar Technologies

The website may use cookies or similar technologies for session management, preferences, analytics, and security. You can control cookies in your browser settings; some features may not work without them.

9) Security

• Encryption in transit and at rest where applicable.
• Access controls, monitoring, and secure development practices.
• Regular updates to address reliability and security issues.

10) Data Retention

• Account data is retained while the account is active and as required by law.
• Subscription and transaction records are retained as required for billing, tax, compliance, and dispute handling.
• Logs and analytics are retained for a limited period to improve stability, security, and quality.

11) Your Rights

Subject to applicable law, you may request access, correction, deletion, or a portable copy of your data, and you may withdraw certain consents. Contact us using the details below.

12) Third-Party Links

The Platform may contain links to third-party sites or services. We are not responsible for their content or privacy practices. Review their policies before using their services.

13) Force Majeure

We are not responsible for failures caused by events beyond our reasonable control, including natural disasters, acts of government, network outages, payment provider outages, security incidents, or other force majeure events.

14) Changes

We may update this Policy from time to time. Material changes will be posted on this page with the updated date. Continued use of the Platform constitutes acceptance of the updated Policy.

15) Contact Us